According to OMEGA Computer Services, "The Insurance industry is entering the world of digital communication, led by the Millennial generation. This means that technology runs faster than ever before to keep up with the pace of society. While insurance agents are used to spending hours on a phone call each day, the reality is that phones are not the vehicle for conversation they used to be. Today, most people use their mobile device to stay connected and communicate. The most forward-thinking agencies recognize the power that text messaging has and will use it to harness better relationships with customers."

This article explains how text messages are a better way for insurance agents to communicate with customers.